Refund Policy

1.1 Eligible Reasons for Refunds

We may provide refunds for the following reasons:

• Technical incompatibility that prevents the license from functioning as advertised
• Service unavailability due to issues on our end
• Duplicate purchases or erroneous charges
• License activation failure not caused by customer error

1.2 Non-Eligible Reasons for Refunds

Refunds will generally not be provided in the following situations:

• The customer has changed their mind after purchasing a fully functional license
• Technical issues resulting from customer's server configuration or incompatibility that were clearly stated in the product requirements
• Misuse of the license or violation of our Terms of Service
• License purchase was made more than 30 days ago (except for specific exceptions)
• The license has already been activated and used

2.1 Standard Refund Period

Refund requests must be submitted within 7 days of the purchase date for one-time license purchases. For subscription-based licenses, refund requests must be submitted within 3 days of the most recent billing date.

2.2 Processing Time

Once a refund request is approved, please allow 5-10 business days for the refund to be processed and credited back to your original payment method. The exact timing may depend on your payment provider and financial institution.

3.1 How to Request a Refund

To request a refund, please follow these steps:

1. Log in to your account on our website
2. Go to "Order History" in your client area
3. Find the order you wish to request a refund for
4. Click on "Request Refund" and complete the form
5. Provide a detailed explanation of the reason for your refund request

Alternatively, you can email our support team at [email protected] with your order number and reason for requesting a refund.

3.2 Required Information

When requesting a refund, please include the following information:

• Your order number or invoice number
• Date of purchase
• License key(s) for which you are requesting a refund
• Detailed reason for the refund request
• Any relevant error messages, screenshots, or technical details

3.3 Review Process

Each refund request is reviewed on a case-by-case basis. We will investigate the circumstances of your purchase and the reasons for your refund request. We may need to contact you for additional information during this review process.

4.1 Technical Support Before Refund

For technical issues, we strongly encourage you to contact our technical support team before requesting a refund. Many issues can be resolved with proper guidance, and we are committed to ensuring your license works correctly.

4.2 Partial Refunds

In certain situations, we may offer partial refunds. This typically applies to subscription-based licenses where service was provided for a portion of the billing cycle.

4.3 Special Circumstances

We understand that extraordinary circumstances may arise. If you have a special case that is not covered by this policy, please contact our support team, and we will review your request with consideration for your specific situation.

5.1 How to Cancel a Subscription

To cancel a subscription, please follow these steps:

1. Log in to your account on our website
2. Go to "Subscriptions" in your client area
3. Find the subscription you wish to cancel
4. Click on "Cancel Subscription" and confirm your decision

5.2 Effect of Cancellation

When you cancel a subscription:

• You will not be billed for future renewal periods
• You will continue to have access to the licensed software until the end of the current billing cycle
• The license will automatically deactivate at the end of the current billing cycle
• There are no refunds for the current billing cycle unless specified in this policy

6.1 Credit/Debit Card Refunds

Refunds for credit or debit card purchases will be issued back to the original card used for the purchase. Please note that it may take 5-10 business days for the refund to appear on your card statement, depending on your card issuer.

6.2 PayPal Refunds

Refunds for PayPal purchases will be issued back to your PayPal account, typically within 1-3 business days.

6.3 Other Payment Methods

For other payment methods, refunds will be processed according to the specific policies of each payment provider. Please contact our support team for details specific to your payment method.